Frequently we get alot of requests for help from customers and friends in the ColdFusion Community. Alot of the time their applications are behind firewalls and the problem cant be recreated our side so remote desktop type applications really are a huge help and time saver.
I used to use MS Messenger Remote Assistance but lately it is so unreliable and for months now I havent been able to connect to a single remote user.
Co-Pilot (www.copilot.com) is good but I found 2 free alternatives today that may help other companies in the same boat as us.
I am sure there are more out there and would love to hear other peoples suggestions and solutions.
I will post up my experiences with both these apps in time.