ColdFusion Live Support Chat Application
2006-05-16 15:19:00.0

ColdFusion Live Support Chat Application

About a year ago, I posted on my blog my thoughts on a ColdFusion based live support tool and that I was planning on prototyping my idea.

Well to update on this, I did actually write the application and had it working with a nice AJAX client application and a Windows Application running in the task tray for the operators.

I had it fairly advanced with the ability for operators to have multiple chat requests open at once, canned responses, visual and audio alerts etc

It was about 90% built with a good bit of testing to complete but I got pulled off it to work on various other projects and applications.

It is my mission to pick this project up again in the next few weeks after I finally get the latest version of CFForumsExpress shipped.

I would love to hear peoples ideas on a ColdFusion based live support tool....

posted by Daniel Mackey @ 03:19PM - Tuesday 16 May 2006  

Tags: ColdFusion | Windows Dev
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Comments [4] - Leave a comment

Comments

salma said:
ya tht's real nice
I am looking fwd for tht one...
Jean-Michel said:
Are you planning on releasing it any time soon or does the project is dead ?
Daniel Mackey said:
Hi Jean-Michel, thank you for your comment and interest in this project. I havent given up on this project yet and have the basics working. I stalled the progress for a while to roll out http://www.teamworkpm.net and ProLetterFusion 2.0 but CFLiveSupport is definately going to be released once I am happy with the functionality, reliability and optimisation. I will probably use it on this site to iron out bugs before releasing it into the wild ;-)
asim said:
any updates on this idea?